Outlook 2010: go to File, Options, Customize Ribbon and add a check to the Developer ribbon in the right pane. In Outlook 2007 and Outlook 2010, you need to show the Developer ribbon before you can open the form in design mode. To open it, open any new form then go to Tools, Forms, Forms Designer (in older versions of Outlook). You can use the Forms designer to design custom forms for Outlook.
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